I help organizations design and build new products, services, and businesses by grounding strategy in human needs and operational reality.

 
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I’m a human-centered designer by training and a product and strategy leader by practice, with experience working across enterprise and startup environments to turn complexity into clarity and ideas into measurable growth.

My work sits at the intersection of human-centered design, product development, and business strategy, and spans healthcare, technology, and consumer experiences — from incubating ventures inside Fortune 5 companies to building startups from zero to scale.

I partner with teams to navigate ambiguity, align cross-functional priorities, and build products and experiences that are not only desirable, but viable and scalable. I’m most often brought in when organizations are building something new, rethinking an existing model, or struggling to translate strategy into execution.

What I Bring

  • Human-centered design rigor applied to real business constraints

  • 15+ years building products, platforms, and operating models

  • Experience across payer, provider, consumer, and digital ecosystems

  • Led work from concept → pilot → launch → scale

  • Built businesses from $0 to $5M+ ARR and enterprise initiatives used by millions

Expertise

Healthcare Systems & Care Models

Deep experience designing and operating within complex healthcare ecosystems across payer, provider, and consumer models. Hands-on leadership building and scaling care delivery models, digital health platforms, and membership-based services from concept through launch and growth.

Human-Centered Product & Experience Design

Formally trained human-centered designer with a track record of translating research, insight, and systems thinking into user-directed products, services, and platforms. Experienced leading end-to-end product development in both enterprise and startup contexts.

Strategy, Business Models & Growth

Design-led strategist with a strong understanding of the business and operational levers that drive performance. Proven ability to evaluate and shape business models, align teams around clear priorities, and turn strategic intent into measurable outcomes.

 

“One thing stood out to me about her performance and her personality: she knows how to get stuff done.”

— Jessica Dugan, Service designer (Unitedhealth group Former colleague)

 

How I Work

I start by learning — deeply. Understanding the people, systems, and constraints at play is essential to designing solutions that work in the real world.

From there, I focus on creating clarity: framing the right problems, defining what matters most, and aligning teams around a shared direction. My approach blends research, design, and strategy with a strong bias toward execution — ensuring ideas can move from concept to launch and scale.

I believe human-centered design is most powerful when it is treated as a business discipline, not a layer of polish.

 

My Work

My work includes building a longevity-focused healthcare company from the ground up, designing enterprise-scale care and service experiences, and helping organizations rethink products, platforms, and operating models.

  • Clay Health & Care
    Seed Stage Build · Healthcare · Growth Strategy

    Role: Founding executive, product & experience leader

    Designed and achieved product/market fit for a longevity-focused healthcare business integrating care delivery, diagnostics, and a membership model.

    Outcome:
    Built from $0 to ~$5M ARR and 600+ members in under 18 months.

    → View Case Study

  • UnitedHealthcare – Concierge Care Experience
    Enterprise Product · Service Design · Healthcare

    Role: VP, Innovation & Strategy

    Led the design of an enterprise concierge care experience to guide members toward higher-quality care.

    Outcome:
    3% increase in use of premium providers, with measurable impact on cost and outcomes.

    → View Case Study

  • UnitedHealthcare Neighborhood Clinics
    Care Model Design · Public Health · Innovation

    Role: Senior Director, Innovation

    Led a cross-functional team to design and launch a new care delivery model in partnership with health systems.

    Outcome:
    New care model launched in under 15 months.

    → View Case Study

  • Embedding Human-Centered Design at UnitedHealth Group
    Enterprise Transformation · Product Platforms

    Role: Director, Human-Centered Design

    Built and scaled human-centered design practices across enterprise strategy and product development.

    Outcome:
    Patented digital products and secured investment for new platforms.

    → View Case Study

  • UnitedHealthcare & AARP — Claim More: Prediabetes Engagement Pilot
    Innovation · Healthcare · Experience Strategy

    Role: Director, Human-Centered Design

    Applied human-centered design to test new engagement models for prediabetes prevention in a live market environment.

    Outcome:
    Produced learnings that informed future preventive care models and product strategy.

    → View Case Study

  • UnitedHealthcare Accelerator
    Venture Building · Enterprise Innovation · Health Tech

    Role: VP, Innovation & Strategy

    Founded and led UnitedHealthcare’s startup accelerator to identify, invest in, and scale emerging health technology companies aligned to enterprise priorities.

    Outcome:
    Built a highly selective accelerator (3% acceptance rate) and curated a portfolio of high-quality startup partnerships and investments.

    → View Case Study

 

Contact Me

I’m motivated by complex problems, thoughtful collaboration, and building things that meaningfully improve how people experience products, services, and systems.

If you’re building something new, navigating complexity, or looking to bring design-led thinking into strategy and execution, I’d love to connect.