Meet Kaylene

I am double-degreed with a BS in Business Marketing and a BFA (Valedictorian) in Interactive Media and Graphic Design. After career rotations in sales and advertising, I went on to start my own brand consulting and design service, which I ran for nearly ten years.

Seeking a new challenge, I joined an industry-leading human centered design team inside UnitedHealthcare where I expanded my skills and immersed myself in learning healthcare alongside the best and brightest. For nearly a decade, I’ve continued my growth journey through expanded responsibilities and scopes of work. In collaboration with my cross-matrix partners inside UHG, I’ve had the privilege of identifying, developing and testing solutions built to deliver business growth and improve the human health experience.

My approach—no matter the challenge—is learn first. I practice discipline in understanding users and propose solutions through a strong opinion, weakly held mental model. I deliver results by challenging orthodoxies and acting as a student of systems to develop experiences intentionally architected to deliver user value while meeting business objectives.

View My Work →

As a creator, former business owner and innovation leader; I have extensive experience both unlocking progress for teams in a cross-matrix environment and directing high-performing teams focused on outcomes. My eclectic background is reflective of my ability to thrive when faced with a challenge and deep commitment to staying curious along the journey.

With a unique ability to champion both strategic development and drive execution within tight constraints, I prioritize learning focused on continuous improvement to unlock sticky problems. I work smart and prioritize culture - leaning into the power of collaboration to produce exceptional results.

View My Experience →

Expertise

Healthcare

Extensive systems working inside the healthcare ecosystem inclusive of Medicare, Medicaid, and Commercial insurance in addition to hands-on development of care delivery and digital health technology.

Experience

Rich background identifying and developing user-directed experience platforms and services across diverse industries and businesses.

Strategy

Deep understanding of the value drivers and experience considerations impactful to performance with experience evaluating business model levers and growth potential.

Skills